Job profile

Shape the Future with Kingdom Group’s Digital Team: Tech and Infrastructure Support officer at Kingdom Group (Temporary) 

At Kingdom Group, we’re transforming how we deliver services. We’re committed to creating smarter, simpler, and better solutions for the customers and communities we serve. To make this happen, we’re expanding our digital team with four exciting roles, each designed to support innovation, improve services, and create meaningful change.

We’re building a team of forward-thinkers who share our vision of Great Homes, Services, People, and Communities. We’re looking for talented individuals who want to be part of something bigger; who want to make a difference.

If that sounds like you, we’d love to hear from you.

The Role

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As a Tech and Infrastructure officer, you’ll:

• Work as part of the digital Team to provide exceptional  customer service and experience.
• Support, manage and maintain the core digital infrastructure for the Kingdom Group. Provide a customer focused front-line support service and carry out project work for core digital systems. 
• Keep up to date with security vulnerabilities, monitor and review security systems and take appropriate action.
• Ensure that we are committed to delivering as One Kingdom to provide the highest standard and take appropriate action.

You will provide a customer focused Digital support service to employees of the Kingdom Group and support employees to maximise their use of digital services and enable the development of great services within the business as digital advocates.

Each role is a key part of our strategic growth, helping us deliver exceptional customer experiences and stronger communities.

Why Join Kingdom Group?

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Working at Kingdom Group means being part of a forward-thinking organisation that values its people. It’s not just about what we do; it’s about how we do it, with care, collaboration, and a commitment to continuous improvement.

We’re proud to be recognised with Investors in People Gold and Investors in Young People Platinum accreditation, reflecting our focus on professional development, employee wellbeing, and creating a supportive environment where everyone can thrive.

We believe that high-quality, affordable homes are the foundation of great lives, and as we have grown as an organisation beyond housing into property management and social care, our wraparound services have supported our customers and wider family connections, to reach their potential. 

What We Offer

• A chance to be part of meaningful work that improves lives and creates lasting impact.
• A supportive workplace where flexibility, wellbeing, and inclusivity are at the heart of our culture.
• Opportunities for professional growth in a team that’s passionate about innovation and collaboration.
• A culture guided by our CARES values:
• Customer: Every action delivers the best experience and outcome.
• Accountable: We take responsibility for our actions and decisions.
• Respect: We value diversity and the contributions of every individual.
• Efficient: We continuously improve to achieve our goals.
• Supportive: We work together to create a better workplace and better outcomes.

About You

We’re looking for someone who:

• HNC level qualification (or equivalent) in a relevant discipline 
• At least two years relevant experience
• Experience of configuring and implementing new digital systems 
• Knowledge and understanding of digital security 
• Excellent problem analysis, troubleshooting and resolution skills
• The ability to build strong relationships with stakeholders
• Analytical skills
• Organised with good attention to detail

Ready to Apply?

Apply through our website at: https://www.kingdomhousing.org.uk/jobs/

This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.

Closing Date: 4 May 2025

Additional Information: To discuss any of the roles or require reasonable adjustments as part of this process please contact us on 01592 632577 or employeelifecycleteam@kha.scot

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

Scottish Charity No: SC000874